Service Callout Request

LASER PRINTING ERRORS AFTER WINDOWS UPDATE (12/03/2021)

Please Click Here for guide to a temporary fix to this issue

Or
STEP 1. PAUSE UPDATES IN WINDOWS UPDATES (see: https://support.microsoft.com/en-us/windows/manage-updates-in-windows-10-643e9ea7-3cf6-7da6-a25c-95d4f7f099fe) STEP 2. Download & un-zip the following file & then right click on it & select 'Run as Administrator'.
NOTE, THIS WILL REQUIRE A RESTART STEP 3. Make sure you save & close all other programs first.
DOWNLOAD IT HERE

COVID-19 NOTICE

Due to COVID-19 we will be minimising unnecessary contact and observing Health Authority guidelines. This will include Routine Preventative Services. Breakdown Services will still dealt with on a case by case scenario.
Please feel free to lodge Routine Preventative Services and we will be in contact once the guidelines have changed.
We want to reassure you that serving you in the best way we can remains our priority in this difficult time and apologies for the inconvenience caused. We’ll keep you informed as conditions change.

Service Charges: Minimum 1 hour charge on site.
Payment required on or prior to completion.
Costs: $160 / hr +GST - charged in ½ hour increments.
Travel time: $80 / hr +GST. Minimum 1 hour charge.
By submitting this form you confirm that you have read and agree to the terms below.

Terms and Conditions: (“Proof of Purchase” is required for repairs claim under warranty). Please note: Our company policy requires that all service calls be paid for on the day of completion. Please ensure you have your credit card details available for our technician to process your payment. If another method of payment is required, please advise prior to your appointment by calling our Accounts Department on (02) 9684 2400.

GRAVOTECH CANNOT BE HELD RESPONSIBLE FOR DAMAGES TO REPAIR ITEMS DURING TRANSPORTATION.